Citizen who wish to avail ticketing service has to register by providing his/her personal details along with correct mobile number. No user is allowed to register more than once with the same mobile number.
E-Ticketing timing for reservation of Ship Tickets is 00:30 am to 23:30 pm IST [ Daily ].
All passengers are required to enter a valid ID proof while booking which should be produced at the time of embarkation failing which the passengers are liable for penalty set forth by the Directorate. Read our Terms and Conditions.
All Tickets booked through STARS E-Ticketing portal should be cancelled through E-Ticketing Portal only, no cancellation facility will be provided at STARS Counters.
For detailed Cancellation charges and Refund Policy, Read our Terms and Conditions.
Voyage Schedule, Availability, Fare, PNR Status can be accessed through DSS Official Website under “Online Enquiry Service” link.
Refunds for booking failures or PNR cancellations are processed within 5–7 business days and credited to the original payment method. Processing times may vary by bank. For more details, visit DSS Refund Enquiry.
For payments made via UPI, refunds are credited directly to the linked bank account and may not appear in your UPI app's transaction history (GPay/ PhonePe/ Paytm, etc.). Please verify the credit via your official bank statement.
In case of any concerns or grievance, contact:
For any query or suggestions regarding this website, please contact the Assistant Manager [IT] at following :
Directorate of Shipping Services, A&N Administration